In the European Union legislation in force refers to the full range of transaction and protect consumers in every aspect of this . This institutional framework applies to electronic commerce and consists of the following legislation:
- The Directive 93/13 (the on unfair terms in Consumer Contracts Act 1996 as amended) relating to unfair terms in contracts concluded with consumers , which regulates the way the consumers are protected from unfair and how a consumer can understand when a clause is unfair.
- The Directive 87/102 ( The Consumer Credit Act 2001 as amended ), as amended by Directive 90/88 on consumer credit which provides the training mode of credit agreements and what should be referred necessary within them.
- The Directive 97/7 ( The Award on Consumer Distance Contracts Act 2000 ) for distance contracts , where the consumer can be informed of the necessary information must be available in writing upon execution of a distance contract for the time limits within which to withdraw , but the protection afforded when paying by credit card .
- The Directive 2002/65 (O on Distance Marketing of Financial Services for Consumers Act of 2004 ) that regulates the process of withdrawal of a consumer contract , the protection of «spam» advertising, but also protection from services not requested .
- The Directive 2000/31 (O on certain aspects of the Services of the Information Society and especially of Electronic Commerce , and Related Matters Act of 2004 ) regulating certain legal aspects of information society services, in particular electronic commerce , in the Internal market.
- The supplier must provide us with the information required by law , in a language understood language and no later than the time of product delivery . The information must be given to us in writing and on the key features of the product , the costs of delivery , the method of payment or price etc.
- The supplier is prohibited to deliver our goods or to provide services within 30 days from the next day of order, unless otherwise agreed
- Prohibited from supplier to send us products or provide services to our claim for payment without our prior order
- If you buy a product from the website / supplier in Cyprus , you can cancel the agreement and take back our money by sending written notice to the supplier within 14 days . In the case of goods which we have already received , we can refund within 30 days from the date of cancellation
- Any agreement we make should include Form Cancellation of Agreement
- The right to cancel an agreement does not apply to agreements including :
- Purchase airline tickets, purchasing products / services whose price depends on fluctuations in the market which can not be controlled by the supplier
- supply of newspapers / magazines
- for gaming and lottery
- supply of audio recordings (CD, DVD, tapes , cassettes , etc. ) , computer software (software), which have been unsealed by us.
1. What should be careful before we proceed with a transaction through the internet?
- We investigate the identity of the supplier, ie looking at how reliable it is and what quality of goods offered.
- We make sure that we know what the business is and how we can approach it.
- We make sure that we understand what we buy.
- We make sure that we understand what we will pay.
- We make sure that we understand how to pay.
- We make sure that there is a clear commitment on when you receive it.
- We make sure that we know the options we have if we retreat.
- We make sure that the product / service is guaranteed.
- We make sure that we support after the sale.
- We make sure that we have evidence of the company’s promises.
- We make sure there is a way to protest.
- We make sure that our information is safe.
- We make sure that protected our private lives.
2. How can we cancel an agreement
Ascertain that got writing all the legally required information from the supplier and, if we do not , the deadline to cancel the agreement is three months. If we take the information within the three-month period , then the period of 14 days from the day we got the information.
Then we can cancel an agreement:
(I) sending notice to the supplier , indicating the date and the name and address of the person to whom the notice (in accordance with the details specified in the agreement) or
(II) by completing and sending the notice of cancellation must accompany the agreement
Always , when you cancel a deal , send written notice to the supplier by fax ( fax) or electronic mail or diplosystimeni letter to have written proof.
3. What are we entitled to get back if we cancel a deal
If we cancel an agreement , we are entitled to get back all the money we paid up to that time . If we have goods in our possession, we are entitled to keep up to the supplier to return the full amount back .
4. What is the timeframe that we have to cancel an agreement if the site is located in Cyprus
If we buy a product from a website / supplier that is located in Cyprus , we can cancel the agreement and Parras back our money by sending written notice to the supplier within 14 days . In the case of goods which we have already received , we can refund within 30 days from the date of cancellation.
5. What is the timeframe that we have to cancel an agreement if the site is outside Cyprus
If you buy a product from a website / supplier located in another EU country then we have at least 7 working days to cancel the agreement (for example if you buy from a site that is in England we have at least 7 working days , and if the site is in Greece then we have at least 10 working days to cancel).
6. What is excluded if an agreement is cancelled?
The right to cancel an agreement does not apply among others in agreements where:
- Purchase airline tickets, purchasing products / services whose price depends on fluctuations in the market which can not be controlled by the supplier
- supply of newspapers / magazines
- for gaming and lottery
- supply of audio recordings (CD, DVD, tapes , cassettes , etc. ) , computer software (software), which have been unsealed by us.
